ditowin Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "ditowin," "the Platform," "we," "our," or "us" refers to the ditowin online casino and sports betting platform operating at ditowin.app, licensed and regulated by PAGCOR.
• "Player," "User," "you," or "your" refers to any individual who registers for, accesses, or uses the ditowin platform in any capacity.
• "Account" means the individual player account created upon successful registration on the ditowin platform.
• "Funds" means the Philippine Peso (PHP) balance held in a player's ditowin account wallet, including both deposited funds and credited bonus amounts (where separately identifiable).
• "Real Money Balance" means funds deposited by the player from their own financial instruments, excluding any bonus credits or promotional funds.
• "Bonus Balance" means any promotional credits, free bet allocations, cashback credits, or welcome bonus amounts credited by ditowin to a player's account.
• "Wagering Requirement" means the total amount a player must wager before Bonus Balance funds or bonus-derived winnings become eligible for withdrawal, as specified in the applicable promotion terms.
• "KYC" means Know Your Customer — the identity and age verification procedures required under PAGCOR regulations and Philippine anti-money laundering laws.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government regulatory body that licenses and oversees ditowin's operations.
• "AMLA" means the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended) and its implementing regulations.

By accessing the ditowin platform, registering an account, or placing any wager, you unconditionally agree to be bound by these Terms & Conditions, along with the ditowin Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules in effect at the time of your activity.

If you do not agree to any part of these Terms, you must not access or use the ditowin platform. Continued use of the platform following any amendment to these Terms constitutes acceptance of the amended Terms.

To register and maintain an active account on ditowin, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age at the time of registration and at all times during which your account remains active. This requirement is mandated by PAGCOR for all licensed Philippine online gambling platforms.
• You must be a resident of the Philippines or otherwise in a jurisdiction where accessing online gambling services is lawful.
• You must not be subject to any self-exclusion order issued by PAGCOR, ditowin, or any other Philippine gaming regulator.
• You must have the legal capacity to enter into a binding contract under Philippine law.
• You must not be an employee, director, officer, contractor, or close family member of an employee or contractor of ditowin or its affiliated entities.

ditowin reserves the right to request KYC documentation at any time, including at registration, at first withdrawal request, or at any point where the platform has reasonable grounds to question a player's age or identity. Failure to provide satisfactory documentation within 7 calendar days of request may result in account suspension.

Registration on ditowin is limited to one (1) account per individual player. A player is identified by their Philippine mobile number, which serves as the primary account identifier. The following rules apply to account registration:

• Each Philippine mobile number may be registered to only one ditowin account.
• Each player may hold only one active account at any time. ditowin reserves the right to merge or close duplicate accounts and to forfeit any balances associated with duplicated registrations.
• Players must provide accurate, complete, and truthful information at registration. Providing false information — including a false date of birth — constitutes a material breach of these Terms and grounds for immediate account termination.
• Players are responsible for keeping their registration details up to date. Changes to registered mobile number, name, or other KYC-relevant information must be requested through ditowin support and are subject to re-verification.
• Account registration and use is strictly for personal, non-commercial purposes. Accounts registered or operated on behalf of another person, business, or entity are not permitted.

Players are solely responsible for maintaining the confidentiality and security of their login credentials. The following obligations apply to all ditowin account holders:

• You must not share your password, OTP codes, or account access details with any other person under any circumstances.
• You must notify ditowin support immediately if you suspect unauthorized access to your account, loss of your registered mobile device, or compromise of your login credentials.
• ditowin will never contact you to request your password or OTP code via SMS, email, Messenger, or any other channel. Any such request is fraudulent and should be reported immediately.
• ditowin employs 256-bit SSL encryption and OTP-based device verification to protect player accounts. However, ditowin cannot be held liable for losses arising from a player's failure to maintain the security of their own credentials.
• ditowin reserves the right to lock an account if suspicious activity is detected, pending investigation. Affected players will be contacted through their registered communication channels.

6.1 Deposits. All deposits to ditowin are processed in Philippine Peso (PHP). The minimum deposit amount is ₱100 via GCash or PayMaya and ₱500 via bank transfer. Accepted deposit methods include GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana. Deposits are generally credited to your account balance within 30 seconds for e-wallet transactions and within 30 minutes for bank transfers.

6.2 Withdrawals. Withdrawal requests are processed to the same payment method used for the most recent deposit where operationally feasible. The minimum withdrawal amount is ₱200. ditowin does not charge withdrawal processing fees; however, third-party payment providers may impose their own transaction fees. GCash and PayMaya withdrawals are typically processed within 5–15 minutes. Bank transfer withdrawals are processed within 30 minutes to 2 hours during operational hours.

6.3 Verification Requirement. Completed KYC verification is required before any withdrawal is processed. Players who have not completed identity verification will be unable to withdraw funds until verification is satisfactorily completed.

6.4 Refused Transactions. ditowin reserves the right to refuse, delay, or reverse any deposit or withdrawal that: (a) is suspected to be connected to fraudulent activity; (b) is made using a payment method not registered in the player's verified name; (c) triggers AML thresholds; or (d) is associated with a bonus abuse investigation.

ditowin offers various bonuses and promotions to registered players from time to time, including but not limited to: welcome deposit bonuses, daily reload bonuses, weekly cashback, and VIP program benefits. All bonuses are subject to the following general conditions, as well as any promotion-specific terms communicated at the time of the offer:

• One bonus per player per qualifying event. Bonus offers may not be claimed more than once per player unless explicitly stated otherwise in the promotion terms.
• Wagering requirements must be met before any Bonus Balance or winnings derived from Bonus Balance may be withdrawn. Wagering requirements, where applicable, will be clearly stated in the individual promotion terms.
• Bonus funds are not withdrawable. Only winnings derived from Bonus Balance (after wagering requirements are met) are eligible for withdrawal, not the bonus principal itself, unless the promotion explicitly states otherwise.
• Game contribution weighting. Different game categories may contribute different percentages toward wagering requirements. Slot games typically contribute 100%. Live casino games and sports bets may contribute at a reduced rate. Specific contribution rates are stated in individual promotion terms.
• Abuse and misuse. ditowin reserves the right to void bonuses and/or winnings, and to close accounts, where a player is found to have exploited a bonus through: (a) creation of multiple accounts; (b) coordinated play with other accounts; (c) use of automated betting strategies designed to exploit bonus mechanics; or (d) any other conduct that ditowin, in its reasonable judgment, determines constitutes bonus abuse.
• Promotion expiry. Bonus funds not used within the period stated in the promotion terms will expire automatically. ditowin is not obligated to issue reminders before expiry.

By placing a wager on any game available through the ditowin platform, you agree to be bound by the rules of that game as implemented by the relevant game provider, in addition to these Terms. The following general rules apply to all gameplay on ditowin:

• All game outcomes are determined by certified Random Number Generation (RNG) systems or, in the case of live dealer games, by the physical actions of the live dealer under independently monitored conditions. Game outcomes cannot be influenced by ditowin, by the player, or by any third party.
• All wagers are final once confirmed and may not be cancelled or reversed by the player after placement, except where an explicit "cash out" or "early payout" feature is offered as part of the game mechanics.
• In the event of a disconnection or technical failure during a game round, ditowin's system will record the state of the game at the point of failure. Incomplete game rounds will be resolved according to the outcome that was in progress at the time of failure. ditowin is not liable for losses resulting from connection interruptions on the player's side.
• ditowin reserves the right to void any wager placed during a period of system malfunction or where an error in the game interface resulted in incorrect odds, payouts, or game state being displayed to the player. In such cases, the affected wager amount will be returned to the player's balance.
• Published Return to Player (RTP) percentages are theoretical figures calculated over a statistically significant number of game rounds and are not a guarantee of individual session outcomes.

The following conduct is strictly prohibited on the ditowin platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant Philippine law enforcement or regulatory authorities:

• Registering more than one account, or assisting another person in registering an account using false identity information.
• Using any automated software, bot, script, or artificial intelligence to interact with the platform, place wagers, or otherwise gain an unfair advantage over other players or the platform.
• Engaging in any form of collusion with other players, including but not limited to chip-dumping in poker, coordinated bonus exploitation, or sharing of game outcome information in real time.
• Using the platform for any money laundering, terrorist financing, or other financial crime as defined under the Philippine AMLA and relevant PAGCOR circulars.
• Accessing the platform while subject to a self-exclusion order from ditowin, PAGCOR, or any other Philippine gaming regulatory body.
• Exploiting any technical vulnerability, bug, or error in the platform for financial gain. Any winnings derived from exploitation of a platform error are void and will be recovered from the player's account balance.
• Posting, transmitting, or facilitating any content that is defamatory, harassing, illegal, or in violation of the rights of any third party through the ditowin platform or its support channels.

ditowin is committed to providing a safe gambling environment for all Filipino players. In accordance with PAGCOR's responsible gaming framework, ditowin offers the following player protection tools, all of which are freely accessible through the player account settings:

• Deposit Limits: Players may set daily, weekly, or monthly limits on the amount that can be deposited into their ditowin account. Limit increases are subject to a minimum 24-hour cooling-off period before taking effect.
• Loss Limits: Players may cap their maximum net loss over a specified period across all game categories.
• Session Time Alerts: Players may configure notifications to alert them after a specified duration of continuous platform use.
• Self-Exclusion: Players may request a temporary self-exclusion (minimum 7 days, maximum 180 days) or a permanent account closure. Self-exclusion requests are processed within 24 hours and are irrevocable for their stated duration.

ditowin reserves the right to impose responsible gaming restrictions on any account — including mandatory deposit limits or account closure — where the platform has reasonable grounds to believe a player is gambling beyond their means or exhibiting signs of problem gambling, regardless of whether the player has voluntarily requested such restrictions.

All content on the ditowin platform — including but not limited to the ditowin brand name, logo, trade dress, website design, software, game interfaces, text, graphics, and audiovisual materials — is the intellectual property of ditowin or its licensors and is protected under Philippine and international intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for personal, non-commercial gambling entertainment purposes. This license does not include the right to: copy, reproduce, modify, distribute, publicly display, or create derivative works from any ditowin content; reverse-engineer, decompile, or disassemble any ditowin software; or use any ditowin branding in any manner not expressly authorized in writing by ditowin.

To the maximum extent permitted by applicable Philippine law, ditowin's total liability to any player in connection with any single event or series of connected events shall not exceed the amount of funds deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

ditowin shall not be liable for any: (a) loss of profits, revenue, or anticipated savings; (b) loss of business or contracts; (c) loss of data; (d) indirect, special, incidental, or consequential losses; or (e) losses arising from the player's own failure to comply with these Terms, the player's internet connection issues, or the player's use of third-party devices or software.

ditowin reserves the right to suspend or terminate any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Non-compliance with any KYC or AML documentation request within the specified timeframe.
• Evidence or reasonable suspicion of fraudulent activity, identity fraud, collusion, or money laundering.
• Receipt of a self-exclusion request from the player or a mandatory exclusion order from PAGCOR.
• Account inactivity for a period exceeding 12 consecutive months. Dormant account fees may apply as specified in the current Schedule of Fees.
• Technical necessity, including platform maintenance, security patching, or regulatory compliance.

Upon account termination for breach, ditowin reserves the right to withhold any Bonus Balance and bonus-derived winnings. Real Money Balance at the time of termination will be returned to the player via the most recently used payment method, net of any amounts recoverable by ditowin under these Terms, subject to applicable AML requirements.

If you have a complaint or dispute arising from your use of the ditowin platform, you should first raise it with ditowin's customer support team via the 24/7 live chat function. ditowin commits to acknowledging all formal complaints within 24 hours and providing a substantive response within 5 business days.

If a dispute cannot be resolved through ditowin's internal complaints process, players may escalate the matter to PAGCOR using PAGCOR's official player dispute mechanisms. ditowin is bound by PAGCOR's resolution outcomes in matters within PAGCOR's regulatory jurisdiction.

The parties agree that Philippine law governs all disputes and that the courts of the Philippines have exclusive jurisdiction over any legal proceedings arising from these Terms, except where PAGCOR's regulatory jurisdiction applies.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to: Republic Act No. 9287 (Illegal Numbers Games Law), Republic Act No. 9160 (Anti-Money Laundering Act, as amended), Republic Act No. 10175 (Cybercrime Prevention Act), and Republic Act No. 10173 (Data Privacy Act), along with all relevant PAGCOR regulations and circulars in force at the time.

ditowin reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, ditowin will provide reasonable notice to active players via registered email or in-platform notification prior to the changes taking effect. The updated Terms will always be accessible at ditowin.app/terms-conditions with the effective date of the most recent revision clearly displayed.

If you do not agree to the amended Terms, you may close your account and withdraw your Real Money Balance at any time before the new Terms take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

For any questions, complaints, or formal notices regarding these Terms & Conditions, please contact ditowin through the following channels:

• Live Chat: Available 24/7 directly within the ditowin platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses within 1 business day.

For regulatory matters, players may also contact PAGCOR directly through PAGCOR's official channels. ditowin will cooperate fully with any regulatory inquiry or player escalation submitted to PAGCOR.